CONTACT CENTER VENDORS AND SUPPLIERS

Contact Centers

3CX is a software based private branch exchange based on the SIP standard. It enables extensions to make calls via the public switched telephone network or via Voice over Internet Protocol services.

8×8 Inc. is a provider of cloud communications and customer engagement solutions. 8×8 solutions include cloud-based voice, contact center, video, mobile and unified communications for small, medium to enterprise businesses.

Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost.

Anywhere365 Contact Center and Enterprise Dialogue Management platform is a full native integration into Lync/ Skype for Business platform for any kind of business, organization or department that aims for cost-effective customer contact or an internal service desk with rich dialogue management and contact center functionality.

AT&T Inc. is an American multinational conglomerate holding company headquartered at Whitacre Tower in Downtown Dallas, Texas.

Avaya is an American multinational technology company headquartered in Santa Clara, California that specializes in business communications, specifically unified communications, contact center, and services.

BroadSoft, Inc. is a global communication software and service provider that was purchased by Cisco Systems in 2018. It partners with more than 600 carriers and 25 of the world’s 30 largest service providers in 80 countries.

Accelerate digital transformation of contact centers by providing integrated social media, messaging, live chat and AI-powered chatbot customer service at scale.

CallTower delivers the worlds most advanced unified communication solutions and collaboration services | Hosted Integrated Communications Solutions.

CenturyLink, Inc. is an American telecommunications company, headquartered in Monroe, Louisiana, that provides communications and data services to residential, business, governmental, and wholesale customers in 37 states.

Cisco Systems, Inc. is an American multinational technology conglomerate headquartered in San Jose, California, in the center of Silicon Valley, that develops, manufactures and sells networking hardware, telecommunications equipment and other high-technology services and products.

Clarity Connect/Perficient is a native cloud contact center product for Office 365 Microsoft Skype for Business/Lync.

Connect First’s call center software, the most stable, reliable, customer-centric, enterprise-to-small-business platform.

eGain Corporation is a customer engagement cloud solutions company, traded on the NASDAQ. It is best known for its suite of knowledge-powered software applications, used by omnichannel contact centers, customer service organizations and digital business teams.

Evolve IP’s award-winning cloud platform enables superior cloud services including unified communications, cloud computing, disaster recovery, and more.

Five9 is the leading cloud call center software. Trusted by 2000+ clients to accelerate sales and power customer service.

Fusion delivers a comprehensive suite of innovative, yet proven cloud solutions to businesses of all sizes.

Fuze is a provider of cloud-based Unified Communications as a Service. The company is headquartered in Boston, Massachusetts.

Genesys, is a company that sells customer experience and call center technology to mid-sized and large businesses. It sells both cloud-based and on-premises software. Genesys is headquartered in Daly City, California, and has offices in Canada, Latin America, Europe, the Middle East, Africa, Asia, and Australia.

Cloud-based and virtual phone services make your business more efficient and easier to manage. Jivereplaces existing phone equipment with a cloud hosted PBX.

Masergy Communications is a software defined networking services company founded in 2000 and headquartered in Plano, Texas. The company provides Hybrid Networking, Managed Security, and Cloud Communications.

Mitel Networks Corporation is a telecommunications company providing unified communications solutions for business. The company previously produced TDM PBX systems and applications, but after a change in ownership in 2001, it now focuses almost entirely on Voice-over-IP products.

ShoreTel, Inc. was a telecommunications vendor providing unified communications for business. In 2017, the company was acquired by Mitel.

Microsoft Teams is a platform that combines workplace chat, meetings, notes, and attachments.

Momentum Telecom Inc. provides voice over IP (VoIP) solutions. The Companyoffers products such as business VoIP, contact centers, unified communications, web, video and audio conferencing, broadband management, virtual fax, call recording, and other related services.

Nextiva is a voice-over-internet-protocol company based in Scottsdale, Arizona. Nextiva focuses on the area of cloud-based communication Nextiva claims its telephone and other technology services are currently used by 150,000 businesses.

Bringing together NICE and inContact solutions to more effectively meet today’s omnichannel
contact center needs with CXone unified cloud customer experience platform.

Nuance is an American based multinational computer software technology corporation, headquartered in Burlington, Massachusetts, United States on the outskirts of Boston, that provides speech recognition, artificial intelligence and imaging applications.

LogMeIn, Inc. is a provider of software as a service and cloud-based remote connectivity services for collaboration, IT management and customer engagement, founded in 2003 and based in Boston, Massachusetts. The company’s products give users and administrators access to remote computers.

RingCentral is a publicly traded provider of cloud-based communications and collaboration solutions for businesses.

Salesforce.com, Inc. is an American cloud computing company headquartered in San Francisco, California. Though its revenue comes from a customer relationship management product, Salesforce also sells commercial applications of social networking through acquisition and internal development.

Serenova is a Contact Center as a Service platform that allows businesses to develop and integrate custom statistics, dashboards and reporting API.

Skype for Business is an instant messaging client used with Skype for Business Server or with Skype for Business Online.

Talkdesk is a cloud-based contact center software provider. Its headquarters are in San Francisco, with offices in both Lisbon and Porto, Portugal.

TPx Communications is a privately held provider of managed services including unified communications, managed IT services, connectivity cloud and business continuity services.

Twilio is a cloud communications platform as a service company based in San Francisco, California. Twilio allows software developers to programmatically make and receive phone calls, send and receive text messages, and perform other communication functions using its web service APIs.

Unify, is an Atos SE company. Unify is headquartered in Munich, Germany and is present in over 100 countries. The company provides software-based enterprise unified communications including voice, Web collaboration, video conferencing and contact center, networking product and services.

Cellco Partnership, Inc., doing business as Verizon Wireless, is an American telecommunications company which offers wireless products and services. It is a wholly owned subsidiary of Verizon Communications.

Vonage is a publicly-held Internet telephony service provider, providing business and residential telecommunication services based on voice over Internet Protocol. The company was founded in 2001 and is headquartered in Holmdel Township, New Jersey.

West Telecom Services, LLC provides local and national tandem services to carriers in the United States

Windstream Holdings, Inc., also doing business as Windstream Communications or Windstream, is a provider of voice and data network communications, and managed services, to businesses in the United States.

Software development house that employs Maverick craftsman. Enhancing a prepaid based contact software. Complimentary products include new designed contact centre hardware and furniture.

Workforce Engagement Management (formerly Workforce Management/ WFO)

Verint Systems is a Melville, New York-based analytics company which was founded in 2002. The company sells software and hardware products for customer engagement management, security, surveillance, and business intelligence. Their products are designed to assist clients in data analysis, specifically large data sets.

Bringing together NICE and inContact solutions to more effectively meet today’s omnichannel contact center needs with CXone unified cloud customer experience platform.

Calabrio, Inc. develops and markets software solutions. The Company offers call recording, quality management, speech analytics, workforce management, and performance management solutions, as well as planning, implementation, training, and support services. Calabrio serves customers worldwide.

CSI is the provider of Virtual Observer, a workforce engagement solution for contact centers.

CallMiner is a Massachusetts-based software company that develops speech analytics software. It was founded in 2002 and headquartered in Waltham, Massachusetts, with offices in Florida and the United Kingdom. As of September 2017, CallMiner has raised 5 rounds of venture funding.

Monet Software, Inc. offers human resource management software for contact centers. The company provides Monet Live, cloud-based software for workforce scheduling and management, legal compliance and quality check, call recording, and individual and overall performance analysis.

Behavioral Analytics

Cogito offers solutions to deliver enhance customer services, sales, and care management with real-time emotional intelligence.

Mattersight Corporation is a publicly traded company that provides SaaS-based enterprise behavioral analytics software. Its software focuses on customer-employee interaction and behavior. The company is headquartered in Chicago, Illinois and was founded in 1994.

Pindrop Security is an American information security company that provides risk scoring for phone calls to detect fraud and authenticate callers. Pindrop Security technology analyzes 147 different features of a phone call that helps identify the uniqueness of a device and attaches it to a caller.

BPOs

Alorica is a leading provider of customer management outsourcing solutions spanning the entire customer lifecycle. From customer acquisition and sales, customer care and support, to logistics and fulfillment, Alorica offers a seamless customer experience across all service channels.

LiveOps is a cloud call center company based in Scottsdale, Arizona. It was formed by the merger of Silicon Valley startup CallCast, founded in 2002 by Wendell Brown and Bill Trenchard, and competing startup LiveOps, founded in 2000 by Steve Doumar and Doug Feirstein in Fort Lauderdale, Florida.

Software development house that employs Maverick craftsman. Enhancing a prepaid based contact software. Complimentary products include new designed contact centre hardware and furniture.

More than half of customers’ interaction with businesses happens through contact centers. That means that customer experience (CX) is pretty important to your brand and business growth.

 

CX has a significant impact on customer satisfaction, which largely determines loyalty and retention. Your customers won’t feel any obligation to do business with you and might turn to your competitor if they don’t feel that you have met their needs. You need to control customer perception of your business by ensuring that customers get what they want when they call.

 

VesuvITas can help you optimize your contact center operations to meet the needs of your customers. Talk to us today to learn how we can help.

Wondering how to improve your customer experience?  Contact us today for a complimentary business evaluation.