Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 11,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Genesys has been the global leader in CX for over 25 years, and the only provider that is a leader in the Gartner Magic Quadrant for Cloud contact center. Genesys has solutions for all segments of the market, and companies of all sizes. Genesys has poured more than $200 million into R&D in 2018, with a significant portion invested in their core offering, Genesys Cloud.