Picture a contact center. Did your brain conjure an image of a
sea of low-walled cubicles with agents speaking into headsets?
Until recently, that’s what most contact centers were—a single site
where agents commute to the office and complete their work at a
Today, contact center agents are not bound to the office; they can
work just about anywhere: at home, in hired office space or even
on the move from a mobile device. But that’s not the only benefit
that mobility has on customer service. Here are five ways you can
boost customer service levels using mobility.
Download the Whitepaper
Omdia 2021 UCaaS North American Scorecard
For the 5th year in a row, Omdia names RingCentral its UCaaS Scorecard leader and the market share leader.
Secure Cloud Communications & Collaboration
This white paper details how the cloud can ensure the safest and most reliable communications platform for your students, faculty, staff, and alumni.
At RingCentral, our commitment to security has been proven to be second to none. Now we are extending that security commitment to RingCentral Video.