More than half of customers’ interaction with businesses happens through contact centers. That means that customer experience (CX) is pretty important to your brand and business growth.
CX has a significant impact on customer satisfaction, which largely determines loyalty and retention. Your customers won’t feel any obligation to do business with you and might turn to your competitor if they don’t feel that you have met their needs. You need to control customer perception of your business by ensuring that customers get what they want when they call.
Unified Communications & Contact Centers
3CX is a software based private branch exchange based on the SIP standard. It enables extensions to make calls via the public switched telephone network or via Voice over Internet Protocol services.
8×8 Inc. is a provider of cloud communications and customer engagement solutions. 8×8 solutions include cloud-based voice, contact center, video, mobile and unified communications for small, medium to enterprise businesses.
Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost.
Anywhere365 Contact Center and Enterprise Dialogue Management platform is a full native integration into Lync/ Skype for Business platform for any kind of business, organization or department that aims for cost-effective customer contact or an internal service desk with rich dialogue management and contact center functionality.
AT&T Inc. is an American multinational conglomerate holding company headquartered at Whitacre Tower in Downtown Dallas, Texas.
Avaya is an American multinational technology company headquartered in Santa Clara, California that specializes in business communications, specifically unified communications, contact center, and services.
BroadSoft, Inc. is a global communication software and service provider that was purchased by Cisco Systems in 2018. It partners with more than 600 carriers and 25 of the world’s 30 largest service providers in 80 countries.
Accelerate digital transformation of contact centers by providing integrated social media, messaging, live chat and AI-powered chatbot customer service at scale.
CallTower delivers the worlds most advanced unified communication solutions and collaboration services | Hosted Integrated Communications Solutions.
CenturyLink, Inc. is an American telecommunications company, headquartered in Monroe, Louisiana, that provides communications and data services to residential, business, governmental, and wholesale customers in 37 states.
Cisco Systems, Inc. is an American multinational technology conglomerate headquartered in San Jose, California, in the center of Silicon Valley, that develops, manufactures and sells networking hardware, telecommunications equipment and other high-technology services and products.
Clarity Connect/Perficient is a native cloud contact center product for Office 365 Microsoft Skype for Business/Lync.
Connect First‘s call center software, the most stable, reliable, customer-centric, enterprise-to-small-business platform.
DialPad is the leading cloud communications platform for AI-powered calling, conferencing and contact centers. Dialpad’s proprietary, real-time Artificial Intelligence engine, Voice Intelligence (Vi™), helps businesses make smarter decisions by giving real time insights on every call. Built on the Google Cloud Platform for unmatched security and reliability, Dialpad is easy to deploy, integrate and scale. Today, more than 70,000 of the world’s most innovative businesses use Dialpad and its seamless integrations with Google G Suite, Hubspot, Microsoft Office 365, Salesforce, Zendesk and others to allow every user to be more productive. Customers include Twitter, WeWork, Uber, Stripe, Netflix, Motorola Solutions, Splunk and Domo.
eGain Corporation is a customer engagement cloud solutions company, traded on the NASDAQ. It is best known for its suite of knowledge-powered software applications, used by omnichannel contact centers, customer service organizations and digital business teams.
Evolve IP’s award-winning cloud platform enables superior cloud services including unified communications, cloud computing, disaster recovery, and more.
Five9 is your Customer Experience about the customer or about the limitations of your current Contact Center solution? At Five9, we provide a born-in-the-cloud intelligent contact center solution for more than three billion customer interactions annually within the digital enterprise. Five9 provides end-to-end solutions with omnichannel routing, meaning your customers experience your service at their convenience, not yours. But, if the cloud solution is not secure or reliable then your customers will be frustrated and revenue will suffer. That is why the Five9 platform is the industry’s best with a proven reliable platform designed to create exceptional personalized customer experiences. Ask us how we can help improve your #customerexperience.
Fusion delivers a comprehensive suite of innovative, yet proven cloud solutions to businesses of all sizes.
Fuze is a provider of cloud-based Unified Communications as a Service. The company is headquartered in Boston, Massachusetts.
Genesys, is a company that sells customer experience and call center technology to mid-sized and large businesses. It sells both cloud-based and on-premises software. Genesys is headquartered in Daly City, California, and has offices in Canada, Latin America, Europe, the Middle East, Africa, Asia, and Australia.
Cloud-based and virtual phone services make your business more efficient and easier to manage. Jivereplaces existing phone equipment with a cloud hosted PBX.
Masergy Communications is a software defined networking services company founded in 2000 and headquartered in Plano, Texas. The company provides Hybrid Networking, Managed Security, and Cloud Communications.
Mitel Networks Corporation is a telecommunications company providing unified communications solutions for business. The company previously produced TDM PBX systems and applications, but after a change in ownership in 2001, it now focuses almost entirely on Voice-over-IP products.
ShoreTel, Inc. was a telecommunications vendor providing unified communications for business. In 2017, the company was acquired by Mitel.
Microsoft Teams is a platform that combines workplace chat, meetings, notes, and attachments.
Momentum Telecom Inc. provides voice over IP (VoIP) solutions. The company offers products such as business VoIP, contact centers, unified communications, web, video and audio conferencing, broadband management, virtual fax, call recording, and other related services.
Nextiva is a voice-over-internet-protocol company based in Scottsdale, Arizona. Nextiva focuses on the area of cloud-based communication Nextiva claims its telephone and other technology services are currently used by 150,000 businesses.
Bringing together NICE and inContact solutions to more effectively meet today’s omnichannel contact center needs with CXone unified cloud customer experience platform.
Nuance is an American based multinational computer software technology corporation, headquartered in Burlington, Massachusetts, United States on the outskirts of Boston, that provides speech recognition, artificial intelligence and imaging applications.
LogMeIn, Inc. is a provider of software as a service and cloud-based remote connectivity services for collaboration, IT management and customer engagement, founded in 2003 and based in Boston, Massachusetts. The company’s products give users and administrators access to remote computers.
RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect from any location, on any device, and via any mode. RingCentral provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.
Salesforce.com, Inc. is an American cloud computing company headquartered in San Francisco, California. Though its revenue comes from a customer relationship management product, Salesforce also sells commercial applications of social networking through acquisition and internal development.
Serenova is a Contact Center as a Service platform that allows businesses to develop and integrate custom statistics, dashboards and reporting API.
Skype for Business is an instant messaging client used with Skype for Business Server or with Skype for Business Online.
Talkdesk is a cloud-based contact center software provider. Its headquarters are in San Francisco, with offices in both Lisbon and Porto, Portugal.
TPx Communications is a privately held provider of managed services including unified communications, managed IT services, connectivity cloud and business continuity services.
Twilio is a cloud communications platform as a service company based in San Francisco, California. Twilio allows software developers to programmatically make and receive phone calls, send and receive text messages, and perform other communication functions using its web service APIs.
Unify, is an Atos SE company. Unify is headquartered in Munich, Germany and is present in over 100 countries. The company provides software-based enterprise unified communications including voice, Web collaboration, video conferencing and contact center, networking product and services.
Cellco Partnership, Inc., doing business as Verizon Wireless, is an American telecommunications company which offers wireless products and services. It is a wholly owned subsidiary of Verizon Communications.
Vonage is a publicly-held Internet telephony service provider, providing business and residential telecommunication services based on voice over Internet Protocol. The company was founded in 2001 and is headquartered in Holmdel Township, New Jersey.
West Telecom Services, LLC provides local and national tandem services to carriers in the United States
Windstream Holdings, Inc., also doing business as Windstream Communications or Windstream, is a provider of voice and data network communications, and managed services, to businesses in the United States.
Wondering how to improve your customer experience? Contact us today for a complimentary business evaluation.