Certified Implementation Services

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Businesses are bombarded with the latest and greatest technology solutions addressing problems that may or may not exist within their operations. As platforms evolve and technologies emerge, businesses need a disciplined strategy for understanding their pure business need and evaluating the most relevant contenders through a vendor selection process.

After selection, though, things become even more complex. How can you be assured that your solution is implemented optimally with the proper security and customer experience outcomes in mind? This process is often where technology projects fail. Because of VesuvITas’ vast implementation experiences, we are able to provide the leadership needed to match business and operational requirements with technical functionality. In the instances where your selected technology solution is one that VesuvITas is certified to implement, the opportunity of utilizing VesuvITas certified implementation team provides many benefits. We are experts in contact center best practices and solution design providing the assurance that the software engineering will satisfy technical and operational requirements.

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Talkdesk CX Cloud is a cloud-based contact center software that 1,800 customers in 75 countries trust to make their customer experience their competitive advantage. In 2019, Talkdesk was named a leader in the Gartner Magic Quadrant for Contact Center as a Service and is the youngest CCaas/Contact Center provider ever to be featured in a Gartner MQ report. Talkdesk is the only CCaaS provider to offer 100% availability service level agreement for its platform.

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Five9 has nearly 2 decades of Industry-Leading CCaaS Experience offering robust features and proven uptime. Five9 is the only CCaaS provider displaying the average monthly availability percentage over the past 12 months publicly on their website. Five9 has been honored with recognition from analysts and industry publications including Gartner, Aragon Research, and Forrester.