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Sharpen

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Sharpen is an always-on contact center platform built in the cloud, for the cloud. We work with established market leaders and assertive forward-thinkers to help them create transformative customer experiences. The clarity, transparency, and focus of our platform lets agents communicate with less friction and creates a genuinely great experience in every interaction. Sharpen started … Read more

Cisco

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Evolve IP

Evolve IP makes the work experience better. We take the tools you’d typically use at the office, like a phone and the apps on your desktop, and deliver them from a single portal that users can access on any device.  Employers are increasingly aware of the importance of a ‘work anywhere’ mindset where employees want … Read more

Serenova

Serenova has transformed the customer experience. Over a decade ago, we realized technology didn’t exist that could deliver immediate, consistent, and exceptional service. So, we created a true cloud contact center solution that could. The result is the ability to unify everything from customer engagement and quality management to analytics. This single source of truth provides brands insights about customer information and experiences as they pivot between channels such as SMS, … Read more

Bright Pattern

Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software for innovative midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users—without … Read more

Observe.AI

Observe.AI, a leader in Contact Center AI, transforms customer experiences and improves agent performance by helping top brands analyze 100% of calls and streamline quality assurance workflows. With Observe.AI, businesses transcribe every call with high accuracy and coach agents while gaining full visibility into their customer service operations. Observe.AI brings the power of agent assistance, … Read more

Nextiva

Nextiva is a business communications company dedicated to empowering organizations to manage their communications, productivity, and customer relationships on a truly unified platform. Nextiva is the only unified communications(UCaaS) company that enables an open-system – in a single powerful platform with phone, email, chat, and SMS that brings all communications into one place – and … Read more

Momentum

Momentum Telecom develops, streamlines and integrates technology to help businesses communicate better, faster, and more efficiently using the latest in voice, video, mobility and collaboration capabilities. For the last 15 years we have been focused on the mid to large enterprise. We are a $150 million organization focused on enabling our customers to THRIVE by … Read more

cbts

CBTS (NYSE: CBB) As one of North America’s leading business and technology solution providers, CBTS serves enterprise and midmarket clients in all industries, across the United States, Canada, Asia-Pacific, and Europe. From SD-WAN, Infrastructure, Unified Communications, Cloud Security, Collaboration and beyond, CBTS combines deep technical expertise with a full suite of flexible technology solutions that … Read more

CallTower

Since its inception in 2002, CallTower has become a leading provider of cloud-based, enterprise-class Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions for growing organizations worldwide. CallTower provides, integrates, and supports industry-leading, cloud-based, UCaaS and CCaaS solutions, including Cisco® HCS, Cisco® Webex, Native Microsoft® Teams Direct Routing, Microsoft® Office … Read more