Cogito offers solutions to deliver enhance customer services, sales, and care management with real-time emotional intelligence.
Mattersight Corporation is a publicly traded company that provides SaaS-based enterprise behavioral analytics software. Its software focuses on customer-employee interaction and behavior. The company is headquartered in Chicago, Illinois and was founded in 1994.
Pindrop Security is an American information security company that provides risk scoring for phone calls to detect fraud and authenticate callers. Pindrop Security technology analyzes 147 different features of a phone call that helps identify the uniqueness of a device and attaches it to a caller.
More than half of customers’ interaction with businesses happens through contact centers. That means that customer experience (CX) is pretty important to your brand and business growth.
CX has a significant impact on customer satisfaction, which largely determines loyalty and retention. Your customers won’t feel any obligation to do business with you and might turn to your competitor if they don’t feel that you have met their needs. You need to control customer perception of your business by ensuring that customers get what they want when they call.