Over the last 30 years Sebastian has excelled in technology, marketing, and especially contact center solutions. Current areas of expert level consulting services and solutions guidance include: Contact Center, Cloud Technologies, Customer Experience, Security, SDWAN, Outbound Dialing, TCPA and much more. He is a customer experience consulting expert and an expert witness in telecommunications and contact center technologies. He is a certified Kanban Management Professional (KMP)which is a type of Agile project, business management, and service delivery optimization methodology focused on VALUE > FLOW > THROUGHPUT. He has also attained the Net Promoter Masterclass Certification (NPS or NPMC).
I'm deeply passionate about what I do. I'm constantly studying and acquiring certifications, training, attending technology conferences, and trade shows. I'm both extremely creative and technical. I've been described as someone that has the deep technical knowledge to solve complex issues creatively while being able to convey the solution simply to C-level executives.
Specialties: Interactive Intelligence Inc./Genesys, Five9, NiceInContact, RingCentral, TalkDesk, Serenova, Microsoft Teams, Avaya, Cisco UCCE, Cisco Webex Teams, Broadsoft, EvolveIP, Mitel, Aspect, SalesForce, Azure, Amazon Web Services, Google Cloud, VocalCom, Altitude, Siemens (EIS), ACD, IVR, predictive dialer expert, CC optimization, routing, CX, real-time leads, dialer database integration, cost reduction. Project management, telephony architecture, VoIP, SIP, QoS, MSSQL, Virtual Telepresence. Voice, Data, Internet contract negotiation and vendor management, SIP Trunking, MPLS, Metro-E, SD WAN etc).