We Listen, Lead, & Design Optimized Customer Experiences
VesuvITas is a 3rd party, independent, contact center and customer experience consulting firm. We will evaluate your people, processes, and technology across the enterprise, creating the blueprint necessary to flawlessly execute the vision of your company.
We Listen, Lead, & Design Optimized Customer Experiences
VesuvITas is a 3rd party, independent, contact center and customer experience consulting firm. We will evaluate your people, processes, and technology across the enterprise, creating the blueprint necessary to flawlessly execute the vision of your company.
The VesuvITas Difference
For more than 30 years, we’ve developed processes to enable deployment success, user adoption, and customer engagement. Our experience will teach you which products work best under your circumstances in your business vertical.
We provide short-term tactical solutions and couple that with a solid long-term strategic roadmap as a part of a holistic technology assessment. Our focus is on your customer interactions, customer experience, cybersecurity with an eye towards constant and never-ending improvement.
Let the experts at VesuvITas partner with your business to shorten the time to execute, lower resources investment, reduce deployment time, and in some cases can even prevent those career-ending technology purchase decisions.
The Six
CONTACT CENTER
We provide consulting services on everything from complex architectures, contact center design, work force engagement management tools, IVR and speech recognition, optimizing chats, surveys, digital transformation, customer experience journeys while incorporating compliance and best practices.
Customer Experience
For all businesses, large or small, customer experience (CX) is a big deal. CX influences brand loyalty and customer retention. Our customer experience solutions help you give your customers what they want when they want it.
Cloud & Hybrid Solutions
Migrating your premise Contact Center to the cloud offers cutting edge technology and the scalability. Sometimes, a hybrid approach proves to be the best solution. Whatever the case, VesuvITas has the expertise to offer guidance through this discovery of best fit for your business.
Telecom & Data Connectivity
We provide solutions guidance for Unified Communications solutions as well as SD-WAN and data connectivity infrastructure designs. If you are trying to understand what you need to deliver and need a roadmap designed on how to get there, we can help. We are the cloud migration solutions experts.
Analytics
Analytics applies not only to Business Intelligence and Reporting, but in today’s advanced Customer Experience Centers the topic of Analytics includes technologies like Artificial Intelligence, Machine Learning, Text Analytics, Speech Analytics, Desktop Process Analytics and more. We can help you identify critical metrics and leverage advanced technologies to improve them.
Cyber Security
Is your client and company information secure? As technologies grow and adapt, so do the threats from malicious software and hackers. Our cyber security solutions give you the peace of mind that comes with knowing all your sensitive data and expensive equipment are secure.
Testimonials
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A pragmatic leader and realist who seem to grasp ideas holistically, allowing him (and for those who work under his leadership) the ability to continually delivered results, go above and beyond in providing exceptional service and support.
Joseph Blumenfeld, PMP
Sebastian and Max from VesuvITas led an in-depth discovery to understand our business needs and determined any possible “land mines” so we could plan ahead. I really felt listened to. Implementation was seamless, timely and organized.
Kristen Thompson
I've talked to many people about contact center solutions, but no one with whom I've spoken knew as much about virtually all of them. Sebastian was able to explain in the most non-technical and honest way the intricacies of more than half a dozen of them and what made one better than the others in the areas I sought to know most about.
Laurie P. Cohen
The attentiveness and responsiveness of the VesuvITas implementation team was the major factor for our successful implementation. They were able to tailor TalkDesk exactly as we asked, as well as providing insights from their own experiences to make sure our customers and team would be completely satisfied... The feedback we are getting from our team and our residents has been amazing!
Jack S.
I know that we forced aggressive timeline, but we are very happy that we did because these results are worth it.
Keith McCord
He (Sebastian) really took the time to learn our needs and provided us with expert, personalized consultation. We now have a working team structure and our agents know what is expected of them with quality goals and metrics.
Lisa Hoffert
Sebastian is a valued member of the team and is helping us in a big way! We all have different skills. Yours for me are about teaching me what I need to know without making me feel less than, showing enthusiasm and passion about what’s important, which I happen to agree with and being one of the smartest guys I’ve worked with in a while.
Gail Shelley
"
Having worked through several contact center integrations, I did research on finding the best platform to meet our business needs although I was still nervous about the complexities of an international deployment as I have employees in offices in China, India, United Arab Emirates, Colombia, and Russia who service all global countries.
Sebastian and Max from VesuvITas led an in-depth discovery to understand our business needs and determined any possible “land mines” so we could plan ahead. I really felt listened to. Implementation was seamless, timely and organized.
Due to the clear training my team had received from VesuvITas, I was so impressed that my team was using the contact center easily within minutes of the launch.
Sebastian and Max from VesuvITas led an in-depth discovery to understand our business needs and determined any possible “land mines” so we could plan ahead. I really felt listened to. Implementation was seamless, timely and organized.
Due to the clear training my team had received from VesuvITas, I was so impressed that my team was using the contact center easily within minutes of the launch.
Kristen Thompson
Director of Enrollment Operations
Inside Sales
Shorelight Education
Inside Sales
Shorelight Education
"
I was trying to get up to speed on the wide variety of contact center solutions. I had done my homework and read about most of them.
They all claim to be the latest and greatest. They all boast about cloud capability. I've talked to many people about contact center solutions. But no one with whom I've spoken knew as much about virtually all of them (as Sebastian).
He was able to explain in the most non-technical and honest way the intricacies of more than half a dozen of them and what made one better than the others in the areas I sought to know most about.
I've talked to many experts about contact center solutions in the recent past. Sebastian knows way more than most about so many of them. He is an invaluable resource.
They all claim to be the latest and greatest. They all boast about cloud capability. I've talked to many people about contact center solutions. But no one with whom I've spoken knew as much about virtually all of them (as Sebastian).
He was able to explain in the most non-technical and honest way the intricacies of more than half a dozen of them and what made one better than the others in the areas I sought to know most about.
I've talked to many experts about contact center solutions in the recent past. Sebastian knows way more than most about so many of them. He is an invaluable resource.
Laurie P. Cohen
Investment Research Analyst
D1 Capital Partners
D1 Capital Partners
"
TalkDesk has enabled us to handle our highest volume of customer inquiries in our department’s history for Black Friday and the holiday rush.
The attentiveness and responsiveness of the VesuvITas implementation team was the major factor for our successful implementation. They were able to tailor TalkDesk exactly as we asked, as well as providing insights from their own experiences to make sure our customers and team would be completely satisfied.
The feedback we are getting from our team and our residents has been amazing!
The attentiveness and responsiveness of the VesuvITas implementation team was the major factor for our successful implementation. They were able to tailor TalkDesk exactly as we asked, as well as providing insights from their own experiences to make sure our customers and team would be completely satisfied.
The feedback we are getting from our team and our residents has been amazing!
Jack S.
Manager of Customer Relations
Parcel Pending
Parcel Pending
VesuvITas Buzz
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VesuvITas
July 23, 2021
What's New in Genesys Engage Cloud: Optimizing Email Flows to Deliver Superior CX Genesys Engage cloud Email uses the same technology and user interface that powers the Genesys Engage intelligent Workload Distribution (iWD) product, which can provide amazing gains in efficiency and backlog management of work items. The new Genesys Engage cloud Email delivers: 1. Improvements in efficiency and processing times – Through workload management and the omnichannel desktop, which shows other interactions with the same customer in a threaded view. 2. Automatic prioritization of large workloads — Reduces cherry-picking to ensure highest-priority emails are handled first and SLAs are met. 3. Greater visibility into backlog — New dashboards with filtering and saved views give supervisors and admins real-time insights into email backlog. 4. Self-service management for configuration and ongoing changes — Connect to your corporate email in just a few clicks, and give business users control to easily create and edit rules and prioritization schemas. #CX #customerexperience #cxsolutions #custexp #customerservice #agentexperience #superiorcx #ITsolutions #Genesys #communication #digitaltransformation #VesuvITas https://www.genesys.com/blog/post/whats-new-in-genesys-engage-cloud-optimizing-email-flows-to-deliver-superior-cx
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VesuvITas
@VesuvITas
July 23, 2021
With the level of responsibility, we place upon our customer-facing workers, it’s important to stay on top of trend… https://t.co/trxcniTIEu
I worked with Sebastian on our Enterprise Contact Center Migration which was transformational to the organization. He was a key resource in its implementation and overall success.
Christopher S Wilson Innovation Leader and Principal Architect