Contact Center & Customer Experience Solutions

VesuvITas is a 3rd party, independent, contact center and customer experience consulting firm.

We will evaluate your people, processes, and technology across the enterprise, creating the blueprint necessary to flawlessly execute the vision of your company.

We Listen, Lead, & Design Optimized Customer Experiences.

The VesuvITas Difference

Over 30 years, we’ve developed processes to enable deployment success, user adoption, and customer engagement. Our experience will teach you which products work best under your circumstances in your business vertical.

We provide short-term tactical solutions and couple that with a solid long-term strategic roadmap as a part of a holistic technology assessment. Our focus is on your customer interactions, customer experience, cybersecurity with an eye towards constant and never-ending improvement.

Let the experts at VesuvITas partner with your business to shorten the time to execute, lower resources investment, reduce deployment time, and in some cases can even prevent those career-ending technology purchase decisions.

Recent Blog

A Nostalgic Look At Five9’s Remarkable Road To Success

A Little Five9 Contact Center Nostalgia Call me nostalgic, but I have fond memories of 2010. I was responsible for launching a Contact Center and marketing campaigns for Vonage, Geico, Disney, ADT, and hundreds of others back then. I lived and breathed contact center, and I dare admit that a significant portion of my responsibility was outbound dialing. (Yes there …

Nice / NiceInContact Acquires Brand Embassy

Today Nice announced that they have acquired a company by the name of Brand Embassy. Until 2015 I had never heard of Brand Embassy, but a colleague of mine introduced me to them when we at VesuvITas were searching for some new chat and co-browsing vendors to include in an RFI for a client. Once I saw their demo I was …


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